Adho Mukha Athletica Customer Service
We Stand by Our Products and They really are “Cool For your Soul”
If for any reason you do not absolutely love your purchase, please return the item(s) for a full refund, credit or exchange.
Got questions or need advice? Just let us know and we’ll do our best to help you out.
Hours of Operation
- Customer Service: 8 a.m. – 5 p.m. Pacific Time
- Order Entry Specialists: 24 hours/day, 7 days/week
- Phone: 760-917-5867
Frequently Asked Questions
What happens when I have a back-ordered item?
On occasion, an item may be temporarily out of stock when you place your order. If the item you want is out of stock, it will be put on back order and shipped to you ASAP. Backordered items will ship free freight. We will email you if an item sells out for the season.
Does Adho Mukha Athletica have a catalog?
Yes, we have a catalog and you can email email@example.com if you are interested in becoming a reseller. Our site is our living catalog and will be updated whenever we have new products, cool photos, blogs and events
How do I wash Adho Mukha Athletica garments?
We recommend that you wash all AMA products at cold temperature and either hang dry or use a cool cycle on your dryer. This will prevent shrinkage and prolong the life of your garment.
Credit Card Pre-Authorizations
A pre-authorization occurs when a merchant runs a card for any transaction. If all information that the bank has on file matches what the merchant has on file, this pre-auth will become a charge. If the billing information that the merchant has on file does not match the information the bank has on file, or if there are insufficient funds, the order will stop at the pre-authorization stage and will remain on your account for 3-5 business days. Once the card number and address have been verified, we will run the card again and a new charge will appear on your account. Note: The original pre-authorization will remain on your account and will hold the funds for 3-5 business days.
If you have an item on backorder, the preauthorization amount will be different than the credit card charge. The initial preauthorization will include ALL items on order, but the actual charge only goes through for the amount of items that are shipped.
Here are some reasons your card may not go through:
- Typo on the card number/date/vcc code
- Billing address does not match the bank records
- Insufficient funds
Remove Me from Your Mailing List
Email – Subject line “Remove me from your email list” to firstname.lastname@example.org
Catalog – Remove me from your catalog list.